An IP Telephony System (IP PBX) is a customized premises equipment (CPE) designed to facilitate the day-to-day telecommunications requirements of residences, businesses and hospitality and call centers. It enables more efficient call handling for both inbound and outbound calls. It is equipped with powerful basic switching features, which offer you call conferencing, forwarding, authorization and scheduled restriction options to name a few.

It can also be configured to provide you with applications such as conventional TDM / IP networking, contact centers, unified messaging and mobility solutions.

In addition, IPT solutions facilitate the delivery of voice, video and data applications over a single network.

Voice, Video and Data on a Single Platform

This is a business solution that converges voice, video and data over a single infrastructure based on packet switching allowing the customer’s LAN infrastructure to distribute telephony services. Moreover, if the customer has a Wide Area Network (WAN) connecting more than one site, you can also save money by using VoIP for calls between them.

The result of which is efficient communication between employees in various locations of your business.

IP Telephony Deployment

Many organizations decide to invest in IP Telephony because of the promise of cost reduction and greater functionality. To deliver on this promise, the technology needs to be well deployed and integrated within the organization’s existing systems and processes. In short, the ability and experience of the integrator directly impacts the return on investment in IP Telephony.

Batelco’s Deployment Methodology brings to bear best practices for deployment of IP Telephony, based on previous experience in large-scale projects in different environments and across multiple industries.

Types of IP Telephony Deployment:

IP telephony architecture is developed using two approaches:

Secure IP Telephony

Batelco’s Secure IP Telephony Assessment Service enables organizations to protect their investments in IP Telephony against exploit, fraud and abuse.

Organizations with IP Telephony deployments benefit from the assessment through:

Contact Centre

Every businessperson knows that building effective customer relationships is the key to success. Loyal customers are profitable customers, so investing time in relationships is critical. At Batelco we can offer you a Multi Channel Integration strategy where we integrate your back office systems and manage all customer interactions via multiple communications channels such as email, fax, web, IVR, kiosks, fixed and mobile telephony. By doing so, we offer your business the prized single view of the customer, whilst you have the ability to provide your customers with an excellent service experience. This not only reduces your costs but it adds new value to your business.